Terms of sale

01Purpose

These terms govern the sale of the GO4LEARN subscription, published by FNT TECH SARL, Douala, Cameroon. They supplement the terms of use.

02The offer

A single offer is available: full access to GO4LEARN for one learner, for twelve rolling months from payment.

There is no free trial. The service does offer a trial paper available once the account is created, and one-time access to the National Quiz for non-subscribers.

03The price

The price is The price is shown when you pay for the year. per year and per learner. Payment operator fees are borne by the payer and shown separately before any commitment, on the payment screen.

The price is the same for everyone. No permanent discount is granted, including for group purchases.

04Coach top-ups

The subscription includes five questions a day to the coach, up to twenty a month. Top-ups can be bought in packs, at the price shown on the purchase screen, by MTN Mobile Money or Orange Money. They are credited once the service has validated the order.

Top-ups are bought from the parent's or account holder's space. No purchase screen is shown to the child.

05Payment methods

The subscription is paid by Orange Money. The service does not currently accept any other payment method for the subscription.

No direct debit is set up and no card data is stored by FNT TECH SARL.

06Duration and no renewal

The subscription is paid once and ends on its end date. There is no automatic renewal: no amount can be charged without a new payment.

07Reminders and grace period

Reminders are sent thirty days, seven days and one day before the end date. At the end date, a seven-day grace period is granted before learning is paused.

08After the end date

At the end date, no data is deleted: learning is paused. Progress, merit points, collection cards and avatar stay available.

09Early renewal

A renewal can be paid before the end date. The new period is added after the previous one, with no day lost.

10Several learners in one household

A household can include up to six learners. Each learner has their own subscription and end date. No proration is applied between learners.

11Payment by a third party

An account holder can have their year paid by a third party, using a payment link valid for seventy-two hours that requires no account.

12Failed payment

If a mobile payment fails, nothing is charged. A reminder is offered one hour and then twenty-four hours after an abandoned payment.

If a charge occurred without access being opened, it is corrected on simple request, upon presentation of the transaction reference.

13Receipt

A PDF receipt is issued for each payment, from the account holder's space.

14Withdrawal and refund

The subscription gives access to digital content whose supply begins upon payment. No refund is provided under these terms, subject to the mandatory rights granted to consumers by applicable law, and subject to the "Failed payment" article in the event of a charge without access being opened.

15Price changes

The price may be changed for the future. A change never affects a period already paid for.

16Complaints

Any complaint can be sent to the service at [email protected], stating the account holder's phone number and the reference of the transaction concerned.

17Governing law

These terms are governed by Cameroonian law. The courts of Douala have jurisdiction, subject to mandatory consumer protection provisions.